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What to Do in Case of a Breakdown or Immobilization

When renting a vehicle with Easy Renter, it may happen that your motorcycle experiences a technical issue or breakdown. Even if such situations are rare, it’s important to know how to react in order to ensure your safety and that of other road users. This page explains, step by step, what actions to take to manage a breakdown or immobilized vehicle with peace of mind, with the support of our partner rental agencies and Easy Renter.

Ensure Your Safety and Assess the Situation

If a problem occurs with your motorcycle, your top priority is to ensure that you and your passenger are out of danger. As soon as possible, stop the motorcycle in a safe place away from traffic. On busy roads, try to position yourself behind a safety barrier. Wear your reflective vest so that other road users can see you clearly. If your motorcycle has hazard lights, switch them on to signal your presence.

Then take a few moments to assess the situation and the condition of the vehicle. Carefully examine the extent of the issue and identify any potential risks. Check whether the motorcycle can still be driven or if it is completely immobilized. Pay attention to signs such as burning smells, smoke, fluid leaks. This evaluation will help you decide the most appropriate actions to take and respond safely and thoughtfully.

Notify the Rental Partner and Easy Renter

Once you have assessed the situation, it is important to quickly notify the professionals. Contacting both the rental partner and Easy Renter will allow you to receive the right advice and coordinate the necessary assistance to handle the breakdown safely. It is essential to inform them promptly for optimal breakdown management:

  • Contact the partner rental agency to report the issue and arrange next steps (assistance, towing, or returning the vehicle).
  • Notify Easy Renter so our team can monitor the situation and guide you if needed.
  • Stay calm and organized: write down all important information before contacting the rental partner.
  • Prepare the key details to communicate: exact location, vehicle condition, type of breakdown, whether you have a passenger, and any other useful information.

This will ensure that the rental partner and Easy Renter can assist you quickly and efficiently.

Managing the Vehicle According to Instructions

In this section, we explain how to determine whether the motorcycle can continue to be driven, how to contact the rental partner, follow their instructions, and make the right decisions for your safety. You will also find specific advice depending on whether the vehicle can still be driven or must remain immobilized.

Determine if the Vehicle Can Still Be Driven

  1. Contact the rental partner

    Before taking any further action, you must inform the rental partner. This allows them to gather all necessary details to properly assess the situation and advise you accordingly.

    • Clearly describe the situation: what still works, what doesn’t, and any symptoms you have noticed (unusual noises, warning lights, leaks, odors, etc.).
    • Also provide your exact location and specify whether you have a passenger to allow a proper assessment.
  2. Carefully follow the instructions

    Once the rental partner is informed, their recommendations should guide your actions. Following their advice helps reduce risks and determine whether the motorcycle can safely continue.

    • As the expert on the vehicle, the rental partner will be able to judge whether you can safely continue driving or whether the motorcycle must remain immobilized.
    • They may ask you to take specific precautions, such as driving slowly or avoiding certain types of roads.
  3. Act prudently and prioritize your safety

    Even after receiving guidance, the final decision is yours. Listen to your instincts and never take the risk of continuing if you feel uncomfortable.

    • Even after receiving instructions, you remain responsible for your own safety.
    • If you have the slightest doubt or uneasiness about continuing, do not resume driving. Caution must always come first.
    • Your safety, your passenger’s safety, and that of other road users must remain the top priority.

If the Vehicle Can Be Driven

Return it to the rental agency as instructed

Strictly follow the route provided by the rental partner to return the vehicle. This ensures proper handling of the rental agreement and prevents any complications.

Follow any specific precautions

If the issue only partially affects the motorcycle’s operation, adapt your driving to remain safe: avoid fast roads or highways if the vehicle’s condition is uncertain, drive at moderate speed, and monitor for any abnormal noises or behavior. Stay alert to traffic conditions, keep safe distances, and contact the rental partner if any additional issue appears.

If the Motorcycle Is Immobilized

Secure the immobilized motorcycle

If the motorcycle cannot move, do not attempt to move it yourself. Incorrect handling may worsen the breakdown or create a dangerous situation. When safe to do so, place the motorcycle away from traffic. Wait for assistance or the designated towing service and avoid attempting repairs yourself.

Wait and monitor the intervention

While waiting, follow the instructions you have been given: the exact location where the vehicle should be collected, documents to keep accessible, and the intervention time frame. Stay calm and avoid making repeated calls to the agency or customer support — the incident is already being handled, and all necessary information will be communicated. Stay available and cooperative to ensure a fast and efficient response.

By following these steps, you will be able to manage a breakdown or immobilized motorcycle safely and efficiently. Stay calm, communicate with the rental partner and Easy Renter, and follow their guidance to protect yourself and others. Your situation will be monitored, and you’ll be able to get back on the road with peace of mind.



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